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TTS TRAINER

Published by TTS Careers, Feb 27, 2019.

Trainer occupies a key role as the initial facilitator/leader for Results’ new Associates. Trainer is responsible for Training the New Hire program, teaching and validating requisite skills and behaviors with consistency are key job functions. Trainer also facilitates ongoing and enhancement training and may be assigned for specialized training projects.

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GENERAL RESPONSIBILITY

Published by TTS Careers, Feb 27, 2019.

TTS CAREERS

Responsibilities include (but are not limited to): Delivering our New Hire Training programs as well as on-going learning opportunities across the organization, in support of the organization needs Utilizing a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training program Directing specific training needs assessments to manage improvements to the corporate training programs Collaborating with existing subject matter experts on current and upcoming products, in order to contribute to the maintenance of our current training programs Provide coaching to existing employees Working with key Executives in analyzing the performance of the workforce so that additional training can be identified and developed Working with the managers and executives to reduce turnover.

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QUALIFICATION

Published by TTS Careers, Feb 27, 2019.

Lorem

Consistent attendance and punctuality One to two years progressively responsible experience in a contact center environment Completion of the required Tools and Techniques for Trainers (TT4T) courses and/or completion of the Associate Trainer Program (ATP) A combination of education and experience in applying adult education theories and the principles of systematic design of training and evaluation must take place within 90 days of joining TTSUEDU as a Trainer Excellent non-verbal and verbal communication skills – both oral and written Must have a dynamic and engaging classroom presence Displays organized, innovative thinking to strategically solve problems Proficient in using MS Office products (Word, Excel and PowerPoint) Strong interpersonal skills with the ability to perform effectively as member of a team Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing) Ability to creatively use resources and adjust to changes quickly and professionally Ability to work independently with minimal supervision, but also in a team environment Strong attention to detail Ability to monitor the method of communication and adjust as needed based on to whom and what is being communicated Ability to prioritize assignments and projects based on importance and customer expectations Ability to work in a normal office environment Ability to work multiple shifts as required (with work week in-class possibly being 45-50 hours) and potential weekend work Complete Resume of Readiness, Peer Evaluation Form and Manager Evaluation Form Monthly Self-Development Plan and Roadmap to Success Completion of applicable certification process Ability to travel where needed

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