|
SUMMARY STATEMENT
Provides training to office Assistants and customer service staff on operational skills, software and revenue management activities to help affect guest service and business efficiency. Also provides installation services and on-site support to properties that purchase the proprietary property management systems. Delivers training through on-site visits, regionalized training workshops and other training vehicles such as online webinars.
PRIMARY DUTIES AND ACCOUNTABILITIES
*Conducts training for Office, support personnel, Customer service staff, and management company personnel either on-site or in regional learning workshops; utilizes company-developed curriculum and training plan
*Installs hardware and software
*Assist Office staff in operating both systems and operational skills to help the staff better utilize the technology tools
*Works with new training staff, preparing them to work on their own in the field
*Provides input on training materials and course content, working with other trainers and management personnel as needed
*Acts as liaison between the office and Technical Services during the training process and for a time period after training
*Provides administrative or project support as needed
*Completes and returns expense reports in a timely manner
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
*College degree or equivalent experience in entry level management (particularly within the OFfice Setting)
* Front office experience preferred
*Experience as a Office Assistant preferred
*Practical training and/or presentation experience required
*Ability to be flexible with changing schedules and priorities
*Ability to work independently and without direct supervision
*Excellent verbal, written and presentation skills
OTHER REQUIREMENTS
*Ability to lift 50-60 pounds
*Willingness and ability to work extended hours
*Willingness and ability to travel extensively (up to 10 days per month)
*Valid driver's license
*Must live near a major metropolitan airport in order to travel 90% of the time
*Fluent english skills required
*Spanish language skills a Plus
|
