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SUMMARY STATEMENT
Assist general managers in providing training to Office staff on operational skills, software and revenue management activities to help affect client services and business efficiency. Also provides data entry, and on-site support to Clients that purchase the proprietary Business management systems. Delivers training through on-site visits, regionalized training workshops and other training vehicles such as online webinars.
PRIMARY DUTIES AND ACCOUNTABILITIES
*Conducts training for Office, support personnel, field service staff, and management company personnel either on-site or in regional learning workshops; utilizes company-developed curriculum and training plan
*Installs hardware and software
*Assist Office staff in building both systems and operational skills to help the Office staff better utilize the technology tools
*Works with new training staff, preparing them to work on their own in the office and contact center
*Provides input on training materials and course content, working with other trainers and management personnel as needed
*Acts as liaison between the Office and Technical Services during the training process and for a time period after training
*Provides administrative or project support as needed
*Completes and returns expense reports in a timely manner
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
*College degree or equivalent experience in management (particularly within the hospitality industry)
*Hotel front office experience preferred
*Experience as a hotel general manager preferred
*Practical training and/or presentation experience required
*Ability to be flexible with changing schedules and priorities
*Ability to work independently and without direct supervision
*Excellent verbal, written and presentation skills
OTHER REQUIREMENTS
*Ability to lift 20-30 pounds
*Willingness and ability to work extended hours
*Willingness and ability to travel extensively (up to 10 days per month)
*Valid driver's license
*Must live near a major metropolitan airport in order to travel 20% of the time
*Fluent Spanish skills required
*Spanish language skills preferred
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