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TTS Service Specialist
SUMMARY STATEMENT
The Service Specialist’s responsibilities include, but are not limited to, training Must have the ability to interpret and apply regulations pertaining to the program. Must be able to communicate effectively both orally and in writing and have excellent interpersonal skills and possess strong computer and organizational skills. Proficiency with Elite preferred.sales associates on TTS’s sales process (5 Steps to a Sale), AS400, product knowledge, customer service, RSA and credit insurance, and policies and procedures. The Sales Trainer is responsible for creating productive/knowledgeable sales associates, who quickly achieve sales goals above the Company’s minimum monthly sales quota. Additionally, the Sales Trainer will assist with recruiting (as needed), which may include sourcing, interviewing, canvassing, attending job fairs and any other tasks as required. Other job duties include:
The position duties include a wide range of activities related to developing relationships with owners in support of the Housing Choice Voucher (TTS) Program. The position requires full accountability for responsiveness to participant, landlord
Reports to Manager, Instructional Design
PRIMARY DUTIES AND ACCOUNTABILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Perform as a liaison between owners and the Intake team
Coordinate meetings to educate and inform owners about the HCV Program
Develop community partnerships with local housing industry organizations
Process all transactions within the MDHCV required business systems
Create program materials to include but not limited to newsletters and fliers
Conduct new owner briefings
Maintain accurate and complete documentation
Ability to work under pressure and/or for extended hours
Attentive to details
Excellent verbal, written, organizational, and problem-solving skills
Ability to multi-task
Ability to listen to and respond to customers needs
Ability to remain flexible at all times
Must be able to uphold Choices Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
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