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CREDIT RISK ANALYST
SUMMARY STATEMENT
Develops and distributes effective communication pieces, training materials and documentation, including printed, on-line and interactive electronic mediums. Maintains consistent standards of quality for coursework, trainer materials and documentation created by the training department. Serves as a point person for questions regarding on-going training projects.
Reports to Manager, Instructional Design
PRIMARY DUTIES AND ACCOUNTABILITIES
Include:
•Assessing creditworthiness of existing or prospective clients
•Examining financial transactions and credit history case by case
•Completing ratio, trend and cash flows analyses and creating projections
•Assess creditworthiness of existing or prospective clients
•Examine financial transactions and credit history case by case (applications, statements, balance sheets, legal documents etc)
•Complete ratio, trend and cash flows analyses and create projections
•Deliver a multidimensional perspective on the investment outlook in an accessible and informative manner
•Determine in depth the degree of risk involved
•Carefully analyse data and produce clear and objective reports
•Routinely monitor loans for compliance
•Adhere to credit policy and guidelines
•Monitor corporate portfolio asset quality on an ongoing basis
•Draft models of credit information that predict trends and patterns
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Manages messages and tone ensuring consistent delivery of key information that supports associate engagement and our brand
Promotes benefits of voice reservation and customer care initiatives to franchisees and internal stakeholders
Writes internal and external communication pieces for distribution to guests, associates and franchisees
Assists in design and layout of both printed and electronic communication pieces
Conducts gap analysis and needs assessment with various user groups to determine training needs
Review on-going ID projects to help maintain consistent levels of quality, delivery and effective results
Works closely with the Quality Assurance team, Contact center management and supervisors, and the Training staff to enhance the effectiveness of training documentation and materials
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
College degree or equivalent experience in Communications, Education, Instructional Design, or related field
Proficiency with Microsoft Office; specifically Word, PowerPoint and Excel
Training experience (adult learning and technical skill training) preferred
At least 3-4 years Instructional Design or Communications experience
Advanced skills in online development tools like Macromedia Flash, Authorware, or Articulate
Knowledge of Instructional Design methodologies and adult learning theories
Ability to present information and conduct meetings
Comfortable speaking in front of groups
Ability to work under pressure and/or for extended hours
Attentive to details
Excellent verbal, written, organizational, and problem-solving skills
Ability to multi-task
Ability to listen to and respond to customers needs
Ability to remain flexible at all times
Must be able to uphold Choices Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
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