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CUSTOMER SERVICE
SUMMARY STATEMENT
Sales Jobs in San Antonio
Explore Customer Service careers at TTS Careers Corporation.
TTS Careers Corporation Provides a global platform to attract talent to assist with The Truth Solution products promotions, marketing, industrial, commercial, and Event services and more. TTS Careers are opportunities for talent who can assist with expanding our company througout the US and the globe. TTS careers also has opportunities for Vendor and Reps to sell such products through direct marketing. TTS contract and Freelance associates supporting branch offices and supply points located thru US. We distribute in more than 50 US States and and some Global markets with an extensive and varied product line, and our outlook for growth in the market remains strong. Leadership of the company remains in the hands of The Truth Solution family, and our founding father, O McArthur.
Why apply for Customer Services Jobs at TTS Careers Corporation?
TTS Careers Corporation’s strengths are the diversity and quality of our products, Programs, services and The Truth Solution organization of direct sales representatives. We choose acquisitions carefully and invest wisely in manufacturing, Bottling and supply points, To date, we are expanding our products globally and in the world.
Join our Talent Community and explore Sales Jobs at TTS Careers Corporation today.
Reports to Manager, Instructional Design
PRIMARY DUTIES AND ACCOUNTABILITIES
Creates materials and outlines used by trainers, supervisors and managers within Choices contact center network
Designs, creates and maintains facilitator and participant guides for all contact center associate development courses
Designs, creates and maintains monthly team meeting materials for use by all supervisors within the contact center network
Designs instructional materials using a participant centered approach focusing on retention and results
Creates online (electronic) training materials and tools to be used by Choice associates
Designs, creates and maintains e-learning modules and lessons to support overall business goals and to support broader learning initiatives
Create and publish lessons using a third party authoring system such as Captivate or Articulate
Enter and maintain cases in the agents enterprise knowledgebase
Support ongoing communication efforts by creating articles, web postings, blogs, posters, email messages, memos, etc. that outline and/or explain key projects, promotions, processes, and plans.
Manages messages and tone ensuring consistent delivery of key information that supports associate engagement and our brand
Promotes benefits of voice reservation and customer care initiatives to franchisees and internal stakeholders
Writes internal and external communication pieces for distribution to guests, associates and franchisees
Assists in design and layout of both printed and electronic communication pieces
Conducts gap analysis and needs assessment with various user groups to determine training needs
Review on-going ID projects to help maintain consistent levels of quality, delivery and effective results
Works closely with the Quality Assurance team, Contact center management and supervisors, and the Training staff to enhance the effectiveness of training documentation and materials
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
College degree or equivalent experience in Communications, Education, Instructional Design, or related field
Proficiency with Microsoft Office; specifically Word, PowerPoint and Excel
Training experience (adult learning and technical skill training) preferred
At least 3-4 years Instructional Design or Communications experience
Advanced skills in online development tools like Macromedia Flash, Authorware, or Articulate
Knowledge of Instructional Design methodologies and adult learning theories
Ability to present information and conduct meetings
Comfortable speaking in front of groups
Ability to work under pressure and/or for extended hours
Attentive to details
Excellent verbal, written, organizational, and problem-solving skills
Ability to multi-task
Ability to listen to and respond to customers needs
Ability to remain flexible at all times
Must be able to uphold Choices Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
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