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CREDIT MANAGER
SUMMARY STATEMENT
Reports to Manager, Instructional Design
PRIMARY DUTIES AND ACCOUNTABILITIES
•Research and evaluate clients’ creditworthiness
•Create credit scoring models to predict risks
•Approve or reject loan requests, based on credibility and potential revenues and losses
•Calculate and set interest rates
•Negotiate loan terms with clients
•Monitor payments
•Maintain records of loan applications
•Follow up with clients to manage debt settlements and loan renewals
•Ensure all lending procedures comply with regulations
•Develop, review and update our company’s credit policies
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Designs instructional materials using a participant centered approach focusing on retention and results
Creates online (electronic) training materials and tools to be used by Choice associates
Designs, creates and maintains e-learning modules and lessons to support overall business goals and to support broader learning initiatives
Create and publish lessons using a third party authoring system such as Captivate or Articulate
Enter and maintain cases in the agents enterprise knowledgebase
Support ongoing communication efforts by creating articles, web postings, blogs, posters, email messages, memos, etc. that outline and/or explain key projects, promotions, processes, and plans.
Manages messages and tone ensuring consistent delivery of key information that supports associate engagement and our brand
Promotes benefits of voice reservation and customer care initiatives to franchisees and internal stakeholders
Writes internal and external communication pieces for distribution to guests, associates and franchisees
Assists in design and layout of both printed and electronic communication pieces
Conducts gap analysis and needs assessment with various user groups to determine training needs
Review on-going ID projects to help maintain consistent levels of quality, delivery and effective results
Works closely with the Quality Assurance team, Contact center management and supervisors, and the Training staff to enhance the effectiveness of training documentation and materials
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
•Proven work experience as a Credit Manager, Credit Analyst or similar role
•Hands-on experience with accounting software
•Solid understanding of lending procedures
•Excellent analytical skills, with the ability to create and process financial spreadsheets (e.g. in Excel)
•Negotiation skills
•BSc in Accounting, Economics, Banking and Finance or relevant field
At least 3-4 years Instructional Design or Communications experience
Advanced skills in online development tools like Macromedia Flash, Authorware, or Articulate
Knowledge of Instructional Design methodologies and adult learning theories
Ability to present information and conduct meetings
Comfortable speaking in front of groups
Ability to work under pressure and/or for extended hours
Attentive to details
Excellent verbal, written, organizational, and problem-solving skills
Ability to multi-task
Ability to listen to and respond to customers needs
Ability to remain flexible at all times
Must be able to uphold Choices Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
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