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Database Developer |
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Careers Near You |
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DATABASE DEVELOPER PRIMARY DUTIES AND ACCOUNTABILITIESCreates materials and outlines used by trainers, supervisors and managers within Choices contact center network Designs, creates and maintains facilitator and participant guides for all contact center associate development courses Designs, creates and maintains monthly team meeting materials for use by all supervisors within the contact center network Designs instructional materials using a participant centered approach focusing on retention and results Creates online (electronic) training materials and tools to be used by Choice associates Designs, creates and maintains e-learning modules and lessons to support overall business goals and to support broader learning initiatives Create and publish lessons using a third party authoring system such as Captivate or Articulate Enter and maintain cases in the agents enterprise knowledgebase Support ongoing communication efforts by creating articles, web postings, blogs, posters, email messages, memos, etc. that outline and/or explain key projects, promotions, processes, and plans. Manages messages and tone ensuring consistent delivery of key information that supports associate engagement and our brand Promotes benefits of voice reservation and customer care initiatives to franchisees and internal stakeholders Writes internal and external communication pieces for distribution to guests, associates and franchisees Assists in design and layout of both printed and electronic communication pieces Conducts gap analysis and needs assessment with various user groups to determine training needs Review on-going ID projects to help maintain consistent levels of quality, delivery and effective results Works closely with the Quality Assurance team, Contact center management and supervisors, and the Training staff to enhance the effectiveness of training documentation and materials SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCECollege degree or equivalent experience in Communications, Education, Instructional Design, or related field Proficiency with Microsoft Office; specifically Word, PowerPoint and Excel Training experience (adult learning and technical skill training) preferred At least 3-4 years Instructional Design or Communications experience Advanced skills in online development tools like Macromedia Flash, Authorware, or Articulate Knowledge of Instructional Design methodologies and adult learning theories Ability to present information and conduct meetings Comfortable speaking in front of groups Ability to work under pressure and/or for extended hours Attentive to details Excellent verbal, written, organizational, and problem-solving skills Ability to multi-task Ability to listen to and respond to customers needs Ability to remain flexible at all times Must be able to uphold TTS Careers Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect. |
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