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ACCOUNT EXECUTIVE
SUMMARY STATEMENT
TTS Careers has opportunities for an ambitious Junior Administrator to provide support to the financial department by managing daily adminstration tasks. You will be part of a team of professionals working to maintain order and transparency for the company’s finances.
Preparing financial statements and reporting are a large part of the junior administrator’s day-to-day work. The ideal candidate will be well-versed in admin principles and able to work comfortably with numbers and attention to detail.
The goal is to contribute to the overall efficient operation of the department and help the company be fully aware of its financial condition. This way it can make the right decisions and accomplish long term success.
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Reports to Manager, Instructional Design
PRIMARY DUTIES AND ACCOUNTABILITIES
Post and process journal entries to ensure all business transactions are recorded
•Update accounts receivable and issue invoices
•Update accounts payable and perform reconciliations
•Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
•Assist with reviewing of expenses, payroll records etc. as assigned
•Update financial data in databases to ensure that information will be accurate and immediately available when needed
•Prepare and submit weekly/monthly reports
•Assist senior admin in the preparation of Day to Day/monthly/yearly closings
•Assist with other aadmin projects
Designs, creates and maintains facilitator and participant guides for all contact center associate development courses
Designs, creates and maintains monthly team meeting materials for use by all supervisors within the contact center network
Designs instructional materials using a participant centered approach focusing on retention and results
Creates online (electronic) training materials and tools to be used by TTS Careers associates
Designs, creates and maintains e-learning modules and lessons to support overall business goals and to support broader learning initiatives
Create and publish lessons using a third party authoring system such as Captivate or Articulate
Enter and maintain cases in the agents enterprise knowledgebase
Support ongoing communication efforts by creating articles, web postings, blogs, posters, email messages, memos, etc. that outline and/or explain key projects, promotions, processes, and plans.
Manages messages and tone ensuring consistent delivery of key information that supports associate engagement and our brand
Promotes benefits of voice reservation and customer care initiatives to franchisees and internal stakeholders
Writes internal and external communication pieces for distribution to guests, associates and franchisees
Assists in design and layout of both printed and electronic communication pieces
Conducts gap analysis and needs assessment with various user groups to determine training needs
Review on-going ID projects to help maintain consistent levels of quality, delivery and effective results
Works closely with the Quality Assurance team, Contact center management and supervisors, and the Training staff to enhance the effectiveness of training documentation and materials
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
Proven experience as a junior accountant
•Excellent organizing abilities
•Great attention to detail
•Good with numbers and figures and an analytical acumen
•Good understanding of accounting and financial reporting principles and practices
•Excellent knowledge of MS Office and familiarity with relevant computer software (e.g. SAP)
•Qualifications (ACA, ACCA or CIMA) is a plus but not required
•BSc/Ba in accounting, finance or relevant field
Knowledge of Instructional Design methodologies and adult learning theories
Ability to present information and conduct meetings
Comfortable speaking in front of groups
Ability to work under pressure and/or for extended hours
Attentive to details
Excellent verbal, written, organizational, and problem-solving skills
Ability to multi-task
Ability to listen to and respond to customers needs
Ability to remain flexible at all times
Must be able to uphold Choices Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
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