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SUMMARY STATEMENT
Assist general managers in providing on site training and Event staff on operational skills, software and revenue management activities to help affect client service and business efficiency. Also provides installation services and on-site support to shop properties and market pros that purchase the proprietary property management systems. Delivers training through on-site visits, regionalized training workshops and other training vehicles such as online webinars.
PRIMARY DUTIES AND ACCOUNTABILITIES
*Conducts training for Events & Markets, support personnel, field service staff, and management company personnel either on-site or in regional learning workshops; utilizes company-developed curriculum and training plan
*Installs hardware and software
*Assist Event staff in building both systems and operational skills to help the property better utilize the technology tools
*Works with new training staff, preparing them to work on their own in the field
*Provides input on training materials and course content, working with other trainers and management personnel as needed
*Acts as liaison between the Events and Technical Services during the training process and for a time period after training
*Provides administrative or project support as needed
*Completes and returns expense reports in a timely manner
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
*equivalent experience a management assistant (particularly within the event industry)
*Hotel front office experience preferred
*Experience as a event general manager assistant preferred
*Practical training and/or presentation experience required
*Ability to be flexible with changing schedules and priorities
*Ability to work independently and without direct supervision
*Excellent verbal, written and presentation skills
OTHER REQUIREMENTS
*Ability to lift 50-60 pounds
*Willingness and ability to work extended hours
*Willingness and ability to travel (up to 10 days per month)
*Valid driver's license
*Fluent English, Spanish skills required
*Spanish or Enlish language skills OK
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